Product Documentation for brand differentiation
Product documentation assists venders to step out of the crowd. Product documentation improves customer self service and post sale satisfaction to drive more sales and success.
Well written product documents and manuals will differentiate you from your competitors.
Product documentation assists the marketing team at pre-sale and the support team at post sale.
When the customer conducts pre-sale research many of them may prefer self-service option. At this point product documents are much more helpful that a short product brochure. At buying decision the customer will check the self-service option when addressing possible post-sale issues.
Post-sale experience is a critical issue for any company. Well written manuals and practical quick guides make self-service option easy to find.
Check if your present documents are in-line with below listed standards:
Self-service assistance for customers
Concise documentation to meet market demand and regulatory requisites
Reduction of service and support costs
Increase of customer satisfaction and product revenue
If the current product documents are not appropriate and you intend to build up further or intend to author manuals for new products, contact us for a free consolation.
intend to author manuals for new products, contact us for a free consolation.