· Pull training sessions to the filed in demand
There’s no denying that smart mobile devices are taking over. Successful mobile help for field personnel starts with determining your goals and the audience. It is time to consider optimizing the content of your courses for classrooms and hands-on practice as well as using mobile held devices.
Mobile learners can participate in ongoing learning and review when they have time to spare even though they may not be in the classroom. Mobile learning lets your students make use of otherwise unproductive time, for example while travelling on a bus or plane or waiting at the doctors' office. Get instant access while in the field to all your training materials in order to solve problems on the spot.
The scenarios below exemplify typical situations.
· Maintenance technician at a hospital is ask repair a dialyses equipment at a short notice. He does not remember where he left the maintenance manual and the last training, he attended for the equipment was six month ago. Due to the soft book he could download to his smartphone helped him to solve the problem and repair the equipment.
· The user of a homecare medical equipment can hardly read the user guide attached to the equipment. He find that the soft version he downloaded to the smartphone was much more convention.Animations, short videos and other visuals help him to understand the functionality of the equipment.
· Engineer responsible for the HUB of a telecommunication network has been notified that the network is down. Cutting the downtime of the HUB vas critical for the network. He does not remember where he left the maintenance manual and the last training, he attended for the equipment was six month ago. But he had access to the soft version of the maintenance manual and could fix the problem quickly.
When transferring courses prepared for a classroom you have to consider the differences and the capabilities of mobile devices.
Mobile training courses are self-paced. Creating responsive user assistance for mobile devices is a must.
To create effective, responsive user assistance, you need to focus on the following factors: